| Problem | Solution |
|---|---|
| Iʼm unable to take a picture of an ECG. My camera is not working. | If you want to take pictures of the ECGs, you have to allow PMcardio to access the camera in your system settings. |
| I tried to digitize an ECG and I got a “Wrong format chosen” error. |
If you get the “Wrong format” error 1.Make sure that the selected format matches the layout of the ECG in front of you and try again. 2.Make sure that the ECG on the picture is sharp and visible. |
| I tried to digitize an ECG and I got a “Digitized leads are too short” error. | If you get the “Digitized leads are too short” error, please try again and make sure that the lighting conditions are good and the ECG leads are fully visible and longer than 2500ms. |
| I tried to digitize an ECG and I got a “No ECG paper detected” error. | If you get the “No ECG paper detected” error, please try again and make sure that all edges of the ECG paper are visible and the photo is sharp. |
| I tried to digitize an ECG and I got a “Wrong rotation” error. | If you get the “Wrong rotation” error, please try again and make sure that the leads are in the horizontal position. |
| I tried to digitize an ECG and I got a “Leads missing parts” error. | If you get the “Leads missing parts” error, please try again and make sure that the lighting conditions are good and the ECG leads are fully visible. |
| I tried to digitize an ECG and I got a “Wrong lead number detected” error. | If you get the “Missing leads” error, please try again and make sure that you capture whole ECG with all leads. |
| I tried to digitize an ECG and I got a “Digitization failed” error. | If you get the “Digitization failed” error, please try to digitize the ECG again. If the problem persists, we probably don't support the format. |
| I can see gaps in the digitized signals in the exported PDF. | If you can see that some parts of the digitized signals are missing, please try to digitize the ECG again. If the problem persists, the quality of the signals may be too low. |
| I accidentally declined an invitation to the organization. | If you decline the invitation and want to get it again, you have to contact the responsible person for the organization and ask them to resend the invitation. |
| I tried subscribing to a plan and I got an "Oh no!" error. | If you get the "Oh no!" error, please try to subscribe again. If the problem persists, please contact support@powerfulmedical.com. |
| I purchased a subscription and I got a "Pending purchase" information message. | If you get the "Pending purchase" information message, the purchase is not processed immediately and you have to wait. If the purchase is successful, you get the "Subscription activated" information message. |
| I purchased a subscription and I got a "Purchase failed" information message. | If you get the "Purchase failed" information message, please try to subscribe again. If the problem persists, please contact support@powerfulmedical.com. |
| I need a printed version of the manual. | Contact support@powerfulmedical.com for a printed copy of this manual. We will provide a printed copy within 7 days at no additional costs. |
| Is the manual available in another language? | This manual is available in English, German, French, Italian and Portuguese. |
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